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frequently asked questions


​How do I get my candle to burn down the middle?

1) Limit the burning time in each session.  In other words, don't burn the candle for six hours straight! Chances are you'll generate too much heat and the sides will cave in, rendering your "well" non-existent!

2) Keep the candle away from drafts of all kinds.  Keep in mind that a draft can be caused by anything from a home heating register, to an open window, or just to a lot of passer-by activity!

3) Remember to keep the size of the flame small!  Trim the wick!  In other words, remember, the smaller the flame, the smaller the amount of heat the candle will generate!  So use this information to control your candle's burning!

This is one of the real benefits of our Soy Wax Candles. Because Soy Wax burns cooler than paraffin, should you spill some on your skin, you will experience a nice warm sensation.

It will not burn and leave a blister.


What if I spill wax on my skin?

No, your candle is not drying out. Frosting is a natural characteristic of soy! And it is strictly unique to pure soy candles. Often times it is called the "bloom."  


We are dealing with a natural vegetable  wax with no chemicals & preservatives in it . So this being a natural product, soy wax can also sweat in hotter climates  & crack in some colder climates when in storage. To minimize frosting, try to keep your candle out of direct sunlight and florescent lighting.  A candle's looks are not nearly as important as smelling good and lasting a long time.


Why do soy wax candles sometimes look frosty on top?

This is a “fragrance mushroom”, which is found on high quality, high performance fragrance candles. This concern can be eliminated by always keeping candle wicks trimmed to 1/4" and by removing any of the mushroom head and debris.


Why does my candle wick sometimes have a "mushroom" head on top?

Why does my candle leave a residual wax on the sides of my container?


This is commonly called “tunneling”, and is caused when on the first burn of the candle it is extinguished before a full melt pool is achieved.

To get a full melt pool on any candle, it should be burned for a minimum of one hour for every inch the candle is in diameter. Most waxes have a “memory”, and if a candle is extinguished before a good first burn, a tunnel is left on the sides.


Do scented candles cause asthma or allergies?

There are people that are particularly sensitive to fragrance oils, yet there are people that are sensitive to essential oils as well- often time people that are sensitive to one may be sensitive to another.  This does not make either one "bad".


Although millions of people regularly use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents.

If you have previously read information claiming soy candles do not produce any soot, It might concern you if you find it lining the edges of your soy candle container. Actually the truth is that no candle can be completely soot-free If you have fire you will have soot.
However the good news is that candles made with natural waxes do have significantly less soot than paraffin.

To keep the soot to a minimum, remember to only burn candles one (1) hour for every inch of it's diameter, keep the wick trimmed to 1/4" and keep the candle out of drafts.

Can we personalise candles?


We most certainly can!  We can cater to most events, from birthday parties , fund-raisers to weddings. Please email/contact us for more details .


Can you burn a candle for to long?

Yes, he maximum recommended burn time is 4 hours per burn.

Burning your candle longer may result in an unstable wick that could fall over into the wax melt pool.


Soy Candle Warning


Caution: Those allergic to nut based products should not use Soy candles on the skin because they contain soy and sometimes other ingredients such as "jojoba". (or other nut based shea)

  ** Discontinue use if skin irritation occurs**



Fragrant Flame Candles Disclaimer


All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product.

Natural skin care products are not a medication, and we can only make recommendation for suitability of our products in certain skin ailments & conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk.

By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with medical conditions.

By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Fragrant Flame Candles will not be held responsible for such occurrences


Fragrant Flame Candles accepts no responsibility for incorrect use of information or products.

Fragrant Flame  Candles accepts no responsibility for soy and essential oil allergies.

  • Handmade Disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

  • Please understand that all our products  are handmade, and handmade items, by nature, have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look a little different from the next.

  • Our products are studio produced and our process is genuine and full of love and care.




Legal Disclaimer

The information on this website has been compiled from published sources and is provided only as a guide. The customer should always take full responsibility on their choices to satisfy themselves as to the ultimate suitability of a product for an intended internal use or external application. Fragrant Flame Candles accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.

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